What We Collect and Why It Matters
When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your wallet secure. This includes your name, email address, phone number, and payment identifiers linked to DANA, OVO, or GoPay. We also log
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device and session data — browser type, IP address, and login timestamps — to detect unusual access and protect your account from unauthorised activity. Payment transaction records are retained to resolve disputes and meet applicable financial reporting requirements under local law. We do not sell your
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personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those services need to complete your transaction. Where local law requires or permits data retention, we follow those obligations; where it does not, we apply a
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reasonable retention window and then delete or anonymise the record. You can request a copy of the data we hold on you, or ask us to correct or remove it, by contacting our support team directly. Availability of certain account features depends on local law and
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eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.